Do you offer a free trial?

Yes, we offer a fully-functional 15 day free trial during which you can use to test drive BigCommerce and see if it’s right for you. You don’t need a credit card to sign up, there’s no obligation and no risk. Just click the green “Try It” button above to start your free trial.

Do you offer refunds?

We don’t offer refunds, but we do offer a fully-functional 15 day free trial which you can use to see if BigCommerce is right for you. Just click the “Try It” button under the “15 Day Trial” box at the top of the page.

I’m looking to switch. Can I import my stuff?

Yes, you can import orders, customers, products, images and variations into your BigCommerce store from a standard CSV (comma separate values) file. Most shopping carts support exporting in this format, and you can watch a video on our support page to see how easy it is to import into BigCommerce.

Is my data safe and secure?

Yes. The security and up-time of your store is our #1 priority. We protect your store and data with the same military-grade security and encryption that the big banks use, and we have a 99.99% average uptime track record.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, Discover and JCB.

Can I use my own domain name?

Yes, you can use your own domain name. If you have not purchased a domain name, you can purchase one through us by choosing a plan above. If you have already purchased a domain name through a third party domain registrar, then we will provide you with the settings that you will need to apply in your domain registrar in order for the domain to work on your BigCommerce site.

What is an SSL certificate?

A Secure Socket Layer (SSL) certificate provides a layer of security on your site to help encrypt sensitive data, such as credit card numbers. Every BigCommerce store comes with a shared-SSL certificate, which means that your BigCommerce store will already be secure.

Do I need my own SSL certificate?

We do recommend purchasing your own SSL certificate. Having your own SSL certificate will allow you to display a seal on your site which can validate your site’s security to your potential customers. Additionally, your site’s secure pages will use the domain name that the SSL is licensed to instead of the shared address we provide by default.

How often is my site backed up?

Your site (including your database and all template customizations ) is backed up daily using our automated off-site backup system. We keep a standard 7 day rotating backup system and can restore your site from a backup if required.

How can I restore a backup of my site?

You’ll need to create a support ticket which you can do from our support page.

How can I check my email?

You can use an email client such as Microsoft Outlook, Gmail or Mozilla Thunderbird to check your email. When you setup your email account (the Tools -> Email Accounts menu in your store’s control panel) you’ll be provided with the access details you need to check your email.

What kind of products can I sell?

BigCommerce is extremely flexible when it comes to different product types. You can sell physical or tangible products such as apparel and computers as well as digital products such as software, music or ebooks.

Is there a BigCommerce API?

Yes. The BigCommerce API provides “pull” access to all orders, products, categories and more from your store. You can read the technical documentation for the API here. BigCommerce also has a robust import/export capability that allows you to deliver data via a CSV or XML format.

Can I make changes via FTP?

Yes, all clients get FTP access to their BigCommerce store. To access your FTP login details, go to your store’s control panel, click the “Store Design” link at the top of the page and then click the Edit your template files via FTP” button. We recommend the free FileZilla FTP client, but you can use any FTP client you like.